Privacy Policy

Shujuan Chinese Clinic provides Traditional Chinese Medicine treatments from 4 Weymouth Gardens, Kings Road, Ashton-under-Lyne, Manchester, OL6 9EX. We are committed to handling your personal information with care and in accordance with applicable UK data protection law.

When you contact us, book an appointment, or make a payment, we may collect your name, contact details, appointment preferences, booking history, and payment-related information needed to provide our services.

To support safe and appropriate care, we may also collect health information that you choose to share with us. Health information is handled as sensitive personal data and is used only where necessary for your treatment and clinic administration.

We use your information to respond to enquiries, arrange and manage appointments, provide treatments, process payments, keep accurate clinic records, and communicate important updates about your booking.

We may also use information to meet our legal and professional obligations, improve the way we run the clinic, and protect the security of our website and services. We will only send marketing communications where you have agreed to receive them or where permitted by law.

We do not sell your personal information. We may share limited information with trusted service providers that help us operate the clinic, such as appointment, payment, website, or communication providers. They may only use the information to provide their services to us and must protect it appropriately.

We may also disclose information where required by law, to protect someone’s safety, or to establish, exercise, or defend legal claims.

We use appropriate organisational and technical measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. Access to sensitive information is limited to people who need it for clinic care or administration.

No online service can guarantee absolute security, but we review our safeguards and take reasonable steps to keep information protected.

We keep personal information only for as long as needed for the purposes described in this policy, including treatment records, appointment administration, and legal or professional record-keeping obligations. When information is no longer required, we will securely delete or anonymise it.

Depending on the circumstances, you may have the right to ask for access to your personal information, request correction of inaccurate details, ask us to restrict or erase information, object to certain processing, or request a copy of information you have provided to us.

You may also withdraw consent at any time where we rely on consent. This will not affect the lawfulness of processing before it was withdrawn. To make a request, please contact us using the details below.

Our website may use essential cookies and similar technologies to make the site function properly, protect it from misuse, and remember privacy choices. Where optional analytics or tracking tools are used, we will ask for your consent before enabling them.

If you have a question about this policy or how we handle your information, please contact Shujuan Chinese Clinic through our contact page. You also have the right to raise a concern with the Information Commissioner’s Office if you are unhappy with how your personal data has been handled.